Online Giving FAQ

Online Giving FAQ2018-01-09T09:30:36+00:00

Yes! We don’t store your credit card information on our servers.

Any time you enter payment information (such as a credit card, a debit card, an ACH account, etc.) to our online giving system, it’s sent over an encrypted connection from your web browser directly to Stripe – one of the largest, most advanced payment processors in the world. They handle payment processing for services like Kickstarter, Lyft, Shopify, Pinterest, Twitter, Heroku, SurveyMonkey, and many other companies. Once Stripe receives valid payment information, they then issue an encrypted “token.” Our giving system usees these tokens to create charges against those credit cards and bank accounts – even though we can’t access the full details of those payment methods. We can only fetch the basic information such as the last 4 digits, the type of payment method, its expiration date, and your name. The full account number or CVC number isn’t released to us.

Not a single card or bank account number is stored on our system. Stripe itself is a certified “PCI Service Provider Level 1” payment processor. This is the most stringent level of certification available.

Browse to our giving page and click “Log into your account.” You’ll be prompted to enter your email address. Within a few minutes, you’ll receive an email with a link that will take you directly to your account.

Browse to our giving page and click “Log into your account.” You’ll be prompted to enter your email address. Within a few minutes, you’ll receive an email with a link that will take you directly to your account.

You will see all your donations, including online, checks, and cash (provided you have placed the cash in an envelope with your name and address so we can link the donation to you). Online donations will appear on your record immediately, and checks and cash will appear within a few days, once we have recorded them.

For online donations, we accept all major credit cards and debit cards and ACH transfers directly from your bank account.

Unfortunately, for the time being, you will not be able to print giving records before 2017. If you need a statement from an earlier year, please contact the New Heights finance department, 360-694-4985, or accounting@nullnewheights.org, and we can help you out.

No. Online gifts will go to New Heights Church’s General Fund, which supports all the ministries of New Heights. We will not be accepting designated offerings online (e.g., donations to the Elder Fund or Pass the Torch, or support for mission trip participants).

You will receive an email each January with a secure, private link to the previous year’s giving statement. Paper copies will also be available.

Call the New Heights finance office, 360-694-4985, or send us a note at accounting@nullnewheights.org.